Q - Where are you located?
A - DFW, Texas area

Q - How long have you been in the Information Technology (IT) business?
A- 25+ years

Q - If I fill out and submit a support request or live chat with a support engineer, am I legally bound to pay for anything at that time?

A - No, once you fill out and submit a support request, we will contact to to discuss your requirements in greater detail and to agree to the terms of a contract designed to protect both parties.

Q - What if my company has sensitive information that I am unwilling to share?

A - We will sign an NDA (Non Disclosure Agreement) and we never share ANY information about our customers with anyone outside extrahelp.Us

Q - How safe is our information and that of our members?
A - extrahelp.Us takes great care to protect your privacy. We will NEVER disclose your information to 3rd party. The only exception is where a lawful court order forces us to disclose to law enforcement.  This would be a very rare exception.