Frequently Asked Questions
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Where are you located?
DFW, Texas area
How long have you been in the Information Technology (IT) business?
If I fill out and submit a support request or live chat with a support engineer, am I legally bound to pay for anything at that time?
No, once you fill out and submit a support request, we will contact to to discuss your requirements in greater detail and to agree to the terms of a contract designed to protect both parties.
What if my company has sensitive information that I am unwilling to share?
We will sign an NDA (Non Disclosure Agreement) and we never share ANY information about our customers with anyone outside extrahelp.Us
How safe is our information and that of our members?
extrahelp.Us takes great care to protect your privacy. We will NEVER disclose your information to 3rd party. The only exception is where a lawful court order forces us to disclose to law enforcement. This would be a very rare exception.